Guarantee and claim resolution

1. Guarantee

In relation to the guarantee of the products, Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 2 years from the date of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear due to normal use are not included.

In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, in the legally established terms and in agreement with the customer.

If you have any questions, you can contact TUCTUCKIDS by phone XXXXXXX or by sending an e-mail to

2. Claims

2.1 You can contact our support at or by calling XXXXXXX.

2.2 These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's address. Likewise, as an entity adhered to online confidence and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors,

2.3. In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make the following link available to the customer that allows access to the online dispute resolution platform of the European Union.

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